Terms of Service

Overview

This online store is operated by Ruby & Camilla Finds by Tracy and hosted on Shopify. Throughout these terms, “we,” “us,” and “our” refer to Ruby & Camilla Finds by Tracy.

By using our website or placing an order, you agree to these Terms of Service and the store policies referenced below.

Using Our Store

You must be legally able to enter into a purchase agreement or use the store with permission from a parent or legal guardian. You agree to provide accurate billing, shipping, and contact information.

You may not use this website for unlawful purposes, fraudulent transactions, infringement of intellectual property rights, or activities that interfere with the website’s operation or security.

Products and Availability

We sell products sourced from multiple brands and fulfillment partners. Products may ship directly from these partners and may arrive in separate packages.

We aim to provide accurate descriptions, images, sizing information, prices, and availability. Colors may appear differently on individual screens. Please review product descriptions, measurements, and any product-specific restrictions before ordering.

Availability may change. If an item becomes unavailable after purchase, we will contact you and refund any payment collected for the unavailable item.

Prices and Payments

Prices are displayed in the currency identified on the website. Applicable taxes and shipping charges are shown at checkout.

Prices and promotions may change for future purchases. We will not charge you an increased price for an existing order without your agreement.

Payment must be authorized before an order can be fulfilled.

Orders and Cancellations

We may decline or cancel orders because of suspected fraud, payment problems, unavailable stock, or a significant listing error. If we cancel an order after collecting payment, we will refund the affected amount.

If a pricing error affects your order, we may offer you the choice of proceeding at the corrected price or receiving a refund.

To request a change or cancellation, contact us immediately through our Contact page. We cannot guarantee changes once processing or fulfillment has begun. Orders already shipped are subject to our Return and Refund Policy.

Shipping and Delivery

Our Shipping Policy explains processing times, delivery estimates, shipping charges, and available destinations.